The 30 Day Money-Back Guarantee* allows you try our products with confidence. In the event you aren't completely satisfied with your order, click here to initiate a return or email us at support@shopfemmenoire.com and include your order number and name. Then return your unused or gently used item (empty jars /bottles will not be accepted), in the original packaging and in good condition within 30 days from the date of purchase for a full refund, excluding shipping. Refunds are only available for full size (8 oz) items and the Flower Bomb Rapid Rejuvenation Oil. Mini Bundles, mini size (2 oz or smaller) products, supplements, hair tools, hair accessories and apparel are excluded and can not be refunded. Only regular priced items may be refunded, unfortunately sale items cannot be returned for a refund.
Shipping
With the exception of defective products, you are responsible for all shipping costs for returning your item. Shipping costs are non-refundable. To reduce your shipping expense, place returned items in the original sealed shipping package and label it return it to sender. Please note you are responsible for items that were never received by us or are missing in transit by a mail provider. To ensure your return is received we strongly suggest using a mail service which includes tracking number, as we will not be responsible for items that are not received or lost in transit. If you send your order back without tracking, and we don't receive it, no refund will be issued. Damaged items will not be accepted.
-Incorrect OR Incomplete Ship-to Address: If you provide an incorrect shipping address for your order, and your package gets returned to FEMME NOIRE for that reason, and you request a refund: only a limited, partial refund shall apply, which excludes actual shipping costs incurred by FEMME NOIRE, plus a 5% (of gross order value) restocking/e-comm recovery fee (with a $5.00 minimum).
Refunds
Once your return is received and inspected, you will receive an email to notify the status of your refund. The refund will be for the cost of the products minus a restock fee of 5% of the gross order value (with a $5.00 minimum). All refunds will be credited back to the original method of payment, within 15 business days. Refunds post to your account within 5 - 7 days after the credit has been issued. If your refund has not posted after 7 days, please contact your bank then feel free to contact us at - support@shopfemmenoire.com.
Auto-Ship Cancellation
You may cancel your auto-ship subscription after 2 successful payments or 2 successful deliveries. You are responsible for all subscription fees charged prior to cancellation. To avoid any unwanted charges cancel your auto shipment prior to your next scheduled payment/shipment. You will receive an email reminder 3 days prior to each payment/shipment with a link to cancel, pause, and/or skip a shipment. Once your account has been billed, all sales are final and there will be no refunds.
Exchanges (if applicable)
I'll replace defective items within 30 days from purchase. If you need an exchange please email support@shopfemmenoire.com and send your item to the address listed below.
To return your product, mail your product to:
FEMME NOIRE
c/o - Curl Collection, LLC
10945 State Bridge Road,
Suite 401 - 430
Alpharetta GA 30022
support@shopfemmenoire.com
*Offer valid for products purchased directly from https://shopfemmenoire.com. Products purchased from other retailers excluded. Promotional items and sample size / mini 2 oz. products are non-returnable. Refund policy not valid on sale items or products purchased using auto ship. Offer valid for orders delivered to the U.S. only.